Have questions for our Support Team?
Office Hours on Facebook are now CLOSED! Thanks to all who participated and made sure our Engineers were on their toes this early in the morning! Visit our Facebook next Thursday from 10:30-11:30 AM Eastern Standard Time for our next open Office Hours. Until then, feel free to submit a support ticket in the meantime by going to the Connectify Menu -> Help -> Support Center (Get Help, Solve Problems)!
Simply visit our Facebook page between 10:30 AM and 11:30 AM Eastern Standard Time and leave your question in the comments of the designated wall post. (Make sure you “LIKE” us first to make sure you can see our Wall!)
Our support team is online and ready to answer all of your questions. If, for any reason, your question cannot be immediately answered, one of our team members will instruct you through the Connectify Support Center in order to submit a Support Ticket. This will allow our software engineers to properly diagnose your problem and fix it as soon as possible!
As always, no question is a stupid question!
- The Connectify Team
Comments
John Shepley
Posted on 1-5-2012
I just bought the paid version – Windows 7, 64 Bit.
When I first downloaded the free version, it worked fine. Now on the free & paid versions, I get a persistent message when trying to start Connectify that Says “Windows Hostednetwork is currently not available. Wait a moment and try again or reboot and try again.”
I’ve disabled all extraneous adapters, rebooted, etc. Started & stopped hostednetwork on command line – nothing helps.
What do I do?
jshaab
Posted on 1-6-2012
John,
Thanks so much for reaching out. I’m terribly sorry you’re having trouble with Connectify. Have you tried filling out a Support Ticket in the Connectify Support Center? Since you’re a PRO user, your Support Ticket will be immediately resolved by our Connectify Support Staff during normal business hours (M-F 9A-5P). They will be able to best resolve your problem, and get you back online as soon as possible.
Please let me know if you don’t get a response by next week. Again, I apologize for your difficulties. Enjoy your weekend!
Jenny
Connectify Social Media + Marketing
Reinhard Peer
Posted on 1-9-2012
Good day,
before I buy a “Pro” I have to check the light version. I am very sorry to say, conectify light does not work at all on my computer.
Even I have a problem to remove this app from my desk screen. And so and so. Show me a way of a good running programm, then there is no objection to buy the fully version.
Regards – GR Peer
svyetlana
Posted on 1-9-2012
i have connectify free. i can not create password and hotspot name. sharing mode is only ethernet. share over is only MACbridge miniport.
I could not start hotspot.
i have notebook with windows and nokia c5-03 with wi-fi. i want to connect them, to have access from nokia to cable internet (notebook). please help.
jshaab
Posted on 1-9-2012
Hi Svyetlana,
Thanks for your question. We’re not sure if your hardware is compatible with Connectify. Please fill out a Support Ticket (Connectify Menu->Help->Support Center (Get Help, Solve Problems) and one of our Support Staff will be happy to check for you.
Thanks!
Jenny
Connectify Social Media + Marketing
jshaab
Posted on 1-9-2012
Hi GR Peer,
Thanks for your message. I’m also sorry that Connectify LITE does not work with your computer. To remove the app from your desk screen, you simply go to the Connectify Menu and click Hide. Connectify PRO offers more features than Connectify LITE, but I’m worried you might have the same problems if you don’t solve them before purchasing PRO. To solve the problems first, please fill out a Support Ticket by going to (Connectify Menu->Help->Support Center (Get Help, Solve Problems)! That way, we’ll be able to solve the problems first & save you some money in case your computer is not compatible with Connectify!
Best wishes,
Jenny
Connectify Social Media + Marketing
Andreas Barragan
Posted on 1-9-2012
Hy, I have downloaded and installed your software. I have configured it properly, but there is no connection to my smatphone.
Internet: Broadband NetLink Gigabit Ethernet
Share over: Intel WiFi Link 5100 AGN
Sharing Mode Ad Hoc Encrypted (WEP)
Looks as trhe configuration is Ok, but the remote computer cannot find the connection
Can you help me?
Alejandro Mendoza
Posted on 1-10-2012
Hello, I asked for help before and had success with installing my connectify pro program. Now I have another question because when I try to connect my smartphone or game console to wifi they simply do not detect or do not even connect when it is picked up it says out of range. Well it might have been something I did I don’t know the hotspot was full bars for the first day but then started to decline, I would appreciate your help again greatly thanks for your time.
rubengo
Posted on 1-12-2012
Hi, I have a smart phone that have a Android operative system and I can’t connect to connectify.. with the previous version 2.1 works fine, and now with the newest version don’t.. can u helpme please
jshaab
Posted on 1-13-2012
This might be able to help you out — http://www.connectify.me/web-tip-wednesday-blackberryandroid-ad-hoc/!
Dhaval
Posted on 1-16-2012
Hello,
I downloaded Connectify Lite today. I am using a Windows XP laptop which is wired to a local area connection (broadband internet service) – Intel(R) 82567LM Gigabit Network Connection and it has a Wifi – Intel(R) Wifi Link 5100 AGN – Teefer2 Miniport.
I have another laptop which is a Windows 7 one. When I try to Start the Hotspot using Connectify on my first laptop which is wired to a LAN, I get an error “Cannot create an ad hoc network”. I am using the following options:
Internet – Intel(R) 82567LM Gigabit Network Connection
Share over – Intel(R) Wifi Link 5100 AGN – Teefer2 Miniport.
Kindly help me solve my issue.
Thanks!